Shipping and Returns Policy

We ship products anywhere in the United States or Canada using the United States Postal Services (USPS).

After an order is made you will receive a confirmation email stating that your order has been received.

Most items will typically ship in 1 to 3 business days. If an item is temporarily out of stock, we will notify you if and when the item(s) are available to ship. Any changes to your order will be sent to you via e-mail. When an item ships, a shipment confirmation email is sent to the email address you specified when creating your account. Typically we will be able to ship temporarily out of stock items in 5 to 10 business days.

We use flat rate shipping rates according to official USPS rates.

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. We will provide you with tracking information for your package to the email address you specified when creating your account.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. c
Shipping packages are amply sized and your items are well-protected.

Returns/Exchanges

No returns accepted without a Return Authorization Number. A Return Authorization Number may be obtained by calling our office. Merchandise must be returned complete and in its original condition. Return requests must be made within 5 days of receipt of the merchandise. A 15% restocking charge will be applied on returns. All stock items are returnable, however custom dyed items are not returnable. Original shipping charges are non-refundable. After we have received your return, inspected the items, and approved the items for a refund, we will credit the approved refund amount to the credit card or PayPal account used to place the order within 14 days.

Exceptions for Returns

* Only non-clearance and non-sale merchandise may be returned within 5 days of receipt of the merchandise
* Items marked FINAL SALE or CUSTOM DYED are not returnable or refundable
* Items being returned must have all of the original items, tags, packaging, and manuals.
* Items must have no defects that inhibits the resale of the item as new.

Special Order Items

Special order items may not be returned unless defective. Special order items include:

* Items that are not regularly stocked by Riverhouse Fly Company and must be ordered from our suppliers.
* Out of stock items that must be ordered from our suppliers.
* Any item costing $100.00 or more.

Exchanges

Exchanges can be made within 10 days of receipt of the merchandise for the same item. To make an exchange, please contact us to receive a Return Authorization Number (RAN) (number to be placed on returning package). You can use the phone number listed below or dennis@riverhouseco.com 

Next, simply send your exchange back to us using the insured carrier of your choice. Once the item(s) are received, your exchange will be processed.
Please mail your package in a prepaid, insured, traceable method to the address below.

Please send all returns or exchanges to:

Riverhouse Fly Company
4580 Loggers Run NE
Grand Rapids, MI 49525

Phone: 616-363-4966

Defective/Damaged /Missing Items

Orders that are found to be defective, damaged or missing items may be returned or exchanged if insurance was purchased. Any claims for defective, damaged or missing items must be received within 2 business days of receipt of order. If a 'lost claim' is needed, you will be required to work with the seller during that process. If you requested and purchased insurance for your order, a claim can be made, however, we cannot begin to file a 'lost claim' until 45 days have past from the shipment date. This is a requirement of the insurance company/carrier. Customers may be required to submit a lost claim form that is signed/dated 45 days after the shipment date.